| Back to main page |
Rental Information - Terms & FAQ
Please read these information carefully |
|
|
|
|
If you rent from one of our rental stations within the USA or Canada, it is permitted to cross borders and drive within the two countries. Please Note: Canadian Citizen may not rent within the USA and drive to Canada or VS. For further information please contact the local authorities.
|
Campground Advance Reservation
|
|
If you arrive until 13:00/15:00 hours during the peak season (July & August) you should have no problem at all to secure space on most campgrounds. Thus, some highly frequented destinations – usually within the National Park Areas – are filling up quickly. Accordingly, we recommend advance online reservation for a marginal service fee through the US or Canada National Park Service. Most credit cards are accepted. If you plan to travel during the off -season we generally do not recommend to pre-secure space. Go as you please and overnight where ever you like. Please Note: we do not provide any campground advance reservation services.
|
|
|
|
At KOA and other privately operated campgrounds the nightly fees are from $10.00/$25.00 Most of them are providing showers, electrical hook-ups, dump station, swimming pool, laundry and a small convenience store with limited supplies. The government and/or National Park campground fees are ranging anywhere from $10.00/$15.00 per night. Most of them are providing a grill or fire pit, table with benches and an outhouse. Some interpretive programs may also be available Please check our separate information on how to make advance reservation for most Canadian/US National Parks.
|
|
|
|
One of the most commenly asked question is: (1) how many people can travel and how many people can sleep in each motorhome type. The travel and the sleeping capacities are almost never identical. This is why we specify the number of seatbelts installed in each of the vehicle types. It is not permitted by law to travel with more people in the vehicle than the number of seatbelts installed. We also specify the number of sleeping capacity. The sleeping capacity may not correspond with the number of seatbelts installed. Sometimes, customers want to just travel in the motorhomes but not sleep in the unit or sometimes, customers want to use the full sleeping capacity and use a second vehicle to allow for travel capacity for the entire party. For such cases, it is important to exactly know what a vehicle offers. If we state a sleeping capacity of 6-8, then 6 adults could sleep in the camper and up to 8 people is the maximum possible capacity. We calculate the sleeping capacity as follows: Double Bed = 2; Cab over Bed = 2; Sofa Bed = 1 adult or 2 children; Dinette Bed Area = 1 adult or 2 children Please Note: We will reserve the right to refuse delivery of a vehicle to a customer, should the party size exceed the number of seat belts installed. (2) we recommend the following capacity for privacy and to ensure sufficient personal space. Class C RV are typical rental units with a cab over bed above the driver area. Class A RV are „bus style“ units.
Truck Camper = 2 Adults/1 Child
Van Conversions = 2 Adults/1 Child
19/20 ft Motorhomes = 2-3 Adults
21/23 ft Motorhomes = 2-4 Adults
24/25 ft Motorhomes = 2-5 Adults
27/29 ft Motorhomes = 2-6 Adults
30/31 ft Motorhomes = 2-8 Adults
30/32 ft Class A Motorhomes = 2-4 Adults
34/36 ft Class A Motorhomes = 2-6 Adults
38/40 ft Class A Motorhomes = 2-6 Adults
Some special Vans (Mercedes Benz Units & Deluxe Vans) may provide extra space for additional adults. These units are not available at every rental center.
|
|
|
|
Convenience Kits * are including most items you need to make your RV vacation as easy and comfortable without taking these goods from home with you: Duvet, Bed Sheet, Pillow Case, Towels, Plates, Cups, Glassware, Knifes, Forks, Spoons, Pots, Pans, Bowls, Bottle Opener, Cutlery, Kettle, Spatula, Thermos, Strainer, Waste Basket, Broom, Shovel, Axe, Cleaning Rag, Rubber Gloves, Flashlight, First Aid Kit, Fire Extinguisher, Scissors, Cutting Board, Cork Screw, Cast Iron Pan. (* May not be included in your rental rate – please refer to the general rate information tables)
|
|
|
|
Minimum age 25 Years – Maximum age 75 Years
Additional insurance requirements may apply to drivers below 25. All units may be driven with your regular valid local driver license. Thus, we recommend an International Driver License in connection with your regular license. Information may change without further notice.
|
|
|
|
Please calculate the daily driving distances carefully in order to enjoy your vacation intensively and without being pressured to reach your destination always at a certain time of the day. RV travel is a leisure way to explore North America’s fascinating national parks and scenic destinations. We recommend an average of 150-250 Miles per day.
|
|
|
|
|
Some rental stations are providing (additional charge) the following equipment: Baby Booster Seats, Child Seats, TV and VCR Combos, Gas BBQ, Mountain Bikes, Bike Carrier, Lawn Chairs, Toaster, Canoes and/or self inflatable boats, GPS Navigation Systems. Advance reservation may be necessary. Should you require any of the above please inform us as soon as possible because quantity is very limited and rented on a first-come-first-service basis.
|
|
|
|
For your convenience we reserve ferry passages for all major routings within British Columbia, Canada’s Maritimes and Alaska’s (Inside Passage) but only in connection with a RV rental booked through us. Advance reservations are highly recommended – especially during high season dates.
|
|
|
|
Diesel fuel units are available at some rental stations. Premium surcharges for these vehicles may apply. Thus, about 95 % of all units on the market are powered with regular gas.
|
|
|
|
The average fuel consumption varies with each RV Type, individual speed and the way you drive the vehicle. The following information may be used as guidance only.
Truck Camper & Van Conversions = 10-16 Miles/Gallon: 15-20 Liter/100 Km
19 ft RV = 9-14 Miles/Gallon: 17-24 Liter/100 km
22 ft RV = 8-11 Miles/Gallon: 18-28 Liter/100 km
25 ft RV = 7-10 Miles/Gallon: 23-33 Liter/100 km
29 ft RV = 7-10 Miles/Gallon: 23-33 Liter/100 km
32 ft RV = 8-10 Miles/Gallon: 25-35 Liter/100 km
|
|
|
|
Overseas Clients - Europe, Australia etc.:
Due to insurance regulations it is mandatory to overnight on your flight arrival day at a local hotel. No RV pick-up is allowed unless other arrangements have been made prior to arrival. Some exceptions may apply. Please inquire.
Clients from Canada, USA & Latin America:
You may pick up your RV on the arrival day until 3:00 pm. Thus, we highly recommend staying the first night (prior to picking up the RV) at a local hotel.
|
|
|
|
|
Standard Insurance (Included) we provide for all units a standard liability insurance with a self-deductible of $1000.00 - $5000.00 per incident.
VIP Insurance (Optional Charge) the full coverage premium insurance provides a self-deductible of $300.00 - $1000.00 per incident. Required deposits prior to departure are depending on the insurance you choose. Please contact us for detailed insurance information.
|
|
|
|
Multi-lingual staff is available at most rental centers to assist you. Common spoken languages are: English, French, German, Dutch, Spanish and Italian. Please inquire.
|
|
|
|
Hard shell suitcases and excess luggage may be stored at the rental center – except during one way trips. Most RV’s have only a limited amount of outside compartment storage space. Accordingly we recommend traveling with soft shell luggage or travel bags.
|
|
|
|
During the high season (July & August) the minimum rental on all stations is 07 days. During all other months the minimum rental is 05 Days. Please Note: Weo not rent for long weekends during popular public holidays or for single rental days
|
|
|
|
A variety of discounted (multi) park passes are readily available for many national parks. Please contact the appropriate national park service for detailed information.
|
|
|
|
|
A surcharge may apply for all RV travel/rentals into the northern part of British Columbia, the Yukon Territory, Alaska and areas on Canada’s East Coast. The charge does not apply for rentals originating in the Yukon Territory and Alaska. Please refer to our general information section.
|
|
|
|
Rental centers are usually open Monday – Friday from 08:00– 17:00 hours and on Saturday from 09:00 to 15:00 hours. Most centers are closed on Sunday and during statutory holidays. Thus, pick-ups are only available until 15:00 hours unless otherwise confirmed. Remember: The transfer, contracting and unit familiarization may take up to 2 hours.
|
|
|
|
During the high season (July & August) all one-way rentals require a minimum of 10 rental days. During all other months the minimum rental for one ways is 07 days. An additional drop off fee applies to all rentals. Please refer to the rental rate section. Please Note: One-way rentals between the USA/Canada are not available or permitted.
|
|
|
|
General RV pick up times are from Monday to Saturday between 12:00–15:00 hours - unless other arrangements are confirmed. For an optional charge we also provide the “ Early Bird “ departure option from 09:00 onwards. Sunday pick up’s may be available at additional charge. Drop off is generally between 10:00 and 11:00 hours unless otherwise confirmed.
|
|
|
|
Is a mandatory charge for the first propane gas supply, general cleaning items, transfers and the preparation of the unit at it self. If you do not pay the fee in advance it is most likely that the rental center will charge this prior to your departure. Please check your quotation. Fees may vary at each rental center.
|
|
|
|
With Standard Insurance: Most centers requiring a security deposit between $1500.00 - $5000.00 payable with cash, traveler checks or credit card.
With Optional VIP Insurance: The Security deposit is $500.00 - $1000.00. Thus, the primary renter must have a valid credit card in his name. The deposit may be deducted upon departure from the credit card and credited again back upon return of the unit. In some instances the rental center may requires only a credit card imprint. Refunds to a credit card may take up to 28 days.
|
|
|
|
Becoming more and more popular. Some motorhomes – typically all units with a lenght of 25 + ft - are providing an additional 3 ft living space through 1 or 2 slide outs on each side of the rental units. They are operated through a 12 volt hydraulic system.
|
|
|
|
We offer a variety of pre-season special rates, long term rental discounts of 30 days +, and last minute offers. Please check our web site or contact us for further information.
|
|
|
|
All rental centers are reserving the right to substitute a vehicle equivalent or larger at no extra cost. In some instances it may be necessary to downgrade a vehicle. Refunds for downgrades are limited to the price difference between the original booked unit and the unit which is available.
|
|
|
|
|
|
If you calculate and compare rates from different companies please make sure you add all (mandatory) expenses responsible for a potential rate increase into your account. Some of these charges are:
State and Provincial Taxes - up to 16 %
Convenience Kits - from $50.00 per Person
Preparation Fee up to $180.00 per Unit
Transfer Charges up to $20.00 per Person
Individual Km or Mileage Charges
Additional Driver Fee up to $2.00 per Day
Included Insurance Deductibles
Optional VIP/Full Coverage Insurance up to $20.00 per Day
Reservation Fees
|
|
Tour Planning Assistance
|
|
After a reservation is confirmed and the initial deposit has been paid, we provide you with a tour planning assistance service including: Travel Distance Charts and Mileposts, Ferry Schedules, Photo Album, Weather Information and Destination Information for Alaska, the Yukon, Canada & USA. We also provide a discount booklet for reduced rates on selected sightseeing tours, camping and gift items.
|
|
|
|
Is generally not allowed with any rental vehicle. If you still do so the insurance may be void and you are responsible for every damages this may cause.
|
|
Transfers
|
|
From the airport, airport hotel locations and city hotels (restrictions may apply) included at most rental stations. No transfers are provided from local residence addresses. A detailed list of transfer hotels is available upon request.
|
|
Vehicle Orientation
|
|
The entire familiarization with the vehicle of your choice may take up to 1.5 hours. We will explain the handling of the unit thoroughly prior to any departure. Please calculate with about 1.5 hours for the orientation tour, paper work and storage of your belongings. Most rental stations have multi-lingual e.g. English, French, German, Italian, Spanish speaking staff on duty. Video orientations are available at some rental center as well. Each unit provides also a detailed driver’s manual.
|
|
|
|
|
